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Termes et conditions

Studio Ross Inc. operates the Continuité website, under the domain names continuitesoins.com, continuitecare.com and continuiteclinical.com hereinafter “the website”. 

Use of the website is governed by the terms and conditions set forth below.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE.

By using contuintesoins.com, continuitecare.com and continuiteclinical.com you acknowledge having read and understood these conditions. If you do not want to be bound by these terms and conditions, you may not use and order products through it.

 

1. CANCELLATIONS AND RETURNS

1.1 Cancellation of an order

PTo cancel an order please email us or call us toll-free at 1-800-576-7677. If your order has already been sent, you will have to wait to receive it, then call us and ask for a return authorization number. Finally, you can return the product(s) with the return slip.

1.2 Return of Goods

The hair care products cannot be returned for hygiene reasons, except in case of error on our part in your order. If so, please send us an email at info@rosscheveux.com within 30 days of your order with a picture of the product and your contact information (full name and phone number). A member of our customer service will call you back as soon as possible to validate your request and refund or replace the incorrect product(s).

1.3 Exclusive Sale to Individuals

Through its online store, Studio Ross Inc. sells its products only to individuals. We reserve the right to cancel or refuse any order if we suspect that the products will be intended for resale.

For resale inquiries please contact us at 1-800-567-7677.

 

2. LIABILITY LIMITATION

The website and its elements are provided as is, without any guarantee, implicit or explicit. Studio Ross Inc. and Continuité, its related companies, its directors, employees, representatives or agents can in no way be held responsible for any damage directly or indirectly related to the use of the website. The content of the website, including text, graphics and images are solely informative and educational. The content of the website cannot substitute for any diagnosis. 

 

3. RESTRICTIONS ON THE USE

Unless otherwise specified in any section of the website, it is prohibited to copy, reproduce, distribute, publish, translate, download, display or transmit in any way, any item for commercial reasons without prior written permission of Studio Ross Inc. It is permitted to display or download the elements of the website but only for non-commercial purposes and provided that they are not modified.

 

4. PLACE OF OPERATION OF THE SITE

The website is operated from its offices in Canada. Those who choose to use the website do so on their own initiative and it is their responsibility to comply with all applicable local laws. The use of the website is governed by the laws applicable on the territory of the province of Quebec.

 

5. GENERAL CONDITIONS OF SALE

5.1 Product prices

The price of products on the online store may differ from the price of products in store.

5.2 Availability of products

Studio Ross Inc. does not guarantee the availability of the products offered. If we cannot deliver any of the products ordered because of a shortage of stock, we will notify you by email by offering the following options:

  • Maintain the order and receive it when the product(s) will be available;
  • Cancel the order and refund the unavailable products.

Studio Ross Inc. will in no way be held responsible for any damage suffered due to a shortage of stock.

 

5.3 Payment Methods

Studio Ross Inc. reserves the right to verify, with the institutions entitled to provide this information, the validity of any credit card that could potentially be fraudulent before approving a transaction and dispatching an order. If the card creates doubt as to its validity, Studio Ross Inc. may refuse to act on the transaction. The same goes for all payment methods.

 

6. DISCLAIMER

The statements made on this website and the products sold there have not been evaluated by Health Canada. They are not intended to diagnose, treat, cure or prevent diseases.

This website is not intended to provided diagnosis, treatments or medical advice. The products, services, information and other content on this website are provided for information and/or educational purposes only. 

The information provided on this website, including information on conditions, treatments and products, are summarized. The information on the website, including the product label or packaging, should not be considered a substitute for the advice of a health professional. This site does not encourage self-diagnosis of health problems. The information on this website is not exhaustive and does not cover all diseases, conditions, physical conditions or their treatment. Communicate promptly with a health professional if you have questions about your condition. 

 

7. DELIVERY POLICY

All our parcels are delivered by Canada Post. The tracking number will be sent to you by email following the shipment of your package. The maximum weight per order is 10 kg. If you exceed this weight, an error message will be displayed when adding a product.

Note that the signature is systemically requested during the winter period.

 

7.1 Fees and delivery times

7.1.1 Canada

The flat rate delivery cost in Canada is $9.95* with a period of 4 to 6 business days. Delivery is free for any purchase of $100 * or more before taxes. The delivery time can be relative according to the availability of the products ordered. If there is inventory variance in these, the customer service representative will contact you and see with you which alternative you prefer for the concerned product(s).

*With the exceptions of remote areas of Canada.

 

7.1.2 Remote Areas of Canada

To find out if your city is in a remote areas according to Canada Post, we invite you to consult the list of postal codes by clicking here.

Delivery charges for these areas are calculated based on the weight of the order and your location. The fee calculator will tell you the price associated with the confirmation of your order. The delivery time is relative to the geographical area..

 

7.1.3 United States

Delivery charges are calculated based on the weight of your order and your location. The fee calculator will tell you the price associated with the confirmation of your order. The delivery time in the United States is from 3 to 9 business days.

 

7.2 Frozen Products

Depending on the nature of the product, we try to ship products under a non-freezing climate. We will contact you as soon as possible by email or phone to suggest possible alternatives to meet delivery deadlines.

 

7.3 Damaged Items During Transportation

Studio Ross Inc. ensure that the items are shipped in a proper sale condition and that they are properly packaged to prevent breakage during shipping. If you receive a damaged item, please email us at info@rosscheveux.com or call us toll-free at 1-800-576-7677 from Monday through Friday between 9 am to 5 pm to let us know. We will then evaluate the possible solutions.

 

7.4 Lost Parcels

If your package seems lost, please email us at info@rosscheveux.com or call us toll-free at 1-800-576-7677 from Monday through Friday between 9 am to 5 pm to let us know. We will be able to follow up on the matter with Canada Post. A service ticket will be opened and an inquiry of up to 5 business days will be made. If the parcel is officially declared lost, your order will be sent again with no additional cost. You will be informed through the process.

If you have any questions, please contact our customer service by email at info@rosscheveux.com or call toll-free at 1-800-576-7677 Monday through Friday from 9 am to 5 pm and we will gladly answer any of your inquiries.